Effective Date: 20th Aug 2024

Q Place Real Estate Pty Ltd (“we”, “us”, “our”) is firmly committed to safeguarding personal information in accordance with the  Privacy Act 1988 (Cth), the  Australian Privacy Principles (APPs), and all applicable  Queensland property legislation.

This Privacy Policy outlines the strict standards under which we collect, handle, store, and disclose personal information. By engaging with Q‑PLACE, you acknowledge and consent to the terms of this policy.

Purpose of This Policy

This policy explains our approach to:

  • the collection, handling, and storage of personal information

  • the lawful purposes for which information is used

  • disclosure practices and security measures

  • your rights to access or correct information

  • complaint procedures

We only collect and handle personal information necessary to perform our real estate functions and comply with legal obligations.

Information We Collect

We may collect the following types of personal information strictly for operational and compliance purposes:

  • Identity data: full name, date of birth, identification documents

  • Contact data: residential address, email, phone numbers

  • Property‑related data: ownership records, tenancy history, maintenance reports

  • Financial data: bank account details, rental payments, ledgers, statements

  • Employment & tenancy verification: references, employment details, income verification

  • Digital data: IP address, device information, website analytics

We do not collect information unnecessarily or without a clear operational need.

How We Collect Information

Information may be collected through:

  • direct contact (in person, forms, email, phone, website)

  • tenancy applications, inspections, due‑diligence checks

  • publicly available registries (e.g., title searches)

  • third parties such as employers, agents, contractors, reference providers, and government agencies

All collection is conducted by lawful and fair means.

Use of Personal Information

We use personal information strictly for:

  • verifying identity and tenancy eligibility

  • conducting property sales, leasing, and management activities

  • preparing contracts, tenancy agreements, and disclosure documents

  • property marketing and communication regarding listings or inspections

  • managing payments, invoices, ledgers, and trust accounting

  • complying with regulatory, taxation, audit, RTA, and statutory obligations

We do not use personal information for unrelated or secondary purposes without consent unless required by law.

Disclosure of Personal Information

Personal information may be disclosed to:

  • landlords, tenants, buyers, and sellers where directly relevant

  • licensed contractors and tradespeople for authorised works

  • regulatory bodies (RTA, Titles Office, ATO, law enforcement)

  • financial institutions for payment processing

  • IT and software providers (CRM, cloud storage, communication systems)

  • marketing platforms where consent has been provided

All disclosures are limited strictly to what is necessary.

Data Storage and Security

We apply strong administrative, physical, and technical security measures, including:

  • encrypted storage systems

  • secure access controls and authentication

  • restricted staff access

  • regular IT monitoring

While we take rigorous precautions, no digital or physical system is completely immune from risk, and we cannot guarantee absolute security.

Limitation of Liability

To the maximum extent permitted under Australian law:

  • Q Place Real Estate Pty Ltd disclaims liability for any loss, damage, unauthorised access, cyber incident, breach, disclosure, or misuse of information arising from circumstances beyond our reasonable control.

  • We are not liable for indirect, consequential, punitive, exemplary, incidental, or special damages, including loss of profits, economic loss, business interruption, or data loss.

  • By providing personal information, you acknowledge that no system is completely secure and you do so at your own risk.

Liability Cap

To the fullest extent permitted by law, any liability we may have under this Privacy Policy is strictly limited to:

the total amount of fees paid to us for the services giving rise to the claim, or $500 — whichever is lesser.

Indemnity

You agree to indemnify and hold harmless Q Place Real Estate Pty Ltd, its directors, officers, employees, and contractors from any claims, losses, or damages arising from:

  • providing inaccurate, incomplete, misleading, or unlawful personal information

  • failure to comply with privacy laws

  • misuse of information you have accessed, received, or disclosed

Third‑Party & External Service Disclaimer

We rely on third‑party IT providers, contractors, marketing platforms, and communication systems. While we take reasonable steps to ensure these providers maintain strong security:

  • we accept no responsibility for breaches, failures, delays, data loss, cyberattacks, unauthorised access, or misconduct arising from third‑party systems

  • we make no warranties regarding the security or performance of external platforms

Access and Correction Rights

You may request access to, or correction of, the personal information we hold.
All requests must be submitted in writing to our Privacy Officer.
We will respond within the timeframes required under the APPs.

Website, Cookies & Analytics

Our website may use cookies and analytics tools to improve functionality. Information collected may include:

  • browsing behaviour

  • IP address

  • device information

You may disable cookies through your browser, though some features may not function correctly.

Data Retention

We retain personal information only for as long as required to meet operational, legal, and regulatory obligations.
When no longer needed, information is securely destroyed or permanently de‑identified.

Complaints

Privacy complaints must be submitted in writing to our Privacy Officer.
We will acknowledge, investigate, and respond within a reasonable timeframe.
If unresolved, complaints may be escalated to the  Office of the Australian Information Commissioner (OAIC).

Contact Details

Privacy Officer – Q Place Real Estate Pty Ltd
Email:  admin@Qplace.com.au
Phone:  0435 716 555

Policy Updates

This policy may be amended periodically.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of updated terms.

Disclaimer

This document is provided as general information only and does not constitute legal advice.
Q Place Real Estate Pty Ltd makes no representations regarding the completeness or legal adequacy of this policy.
Independent legal advice should be obtained to ensure compliance with all applicable Queensland and Commonwealth laws.